FAQ

Once your order ships, we email you a tracking link. You can also see live status any time on our Track Your Order page by signing in to your account.

You'll get a confirmation on SMS and email with your order number and an estimated delivery window as soon as the order is placed.

Orders are dispatched within 24 to 48 working hours. Expected delivery is 4 to 5 business days from dispatch, depending on your location.

We offer free shipping on all orders above a minimum value, which is updated from time to time. The final shipping cost, if any, is always shown at checkout before you pay.

Yes. Cash on Delivery is available across most serviceable pin codes. A small convenience fee may apply and will be shown at checkout.

Yes, you can enter a different billing and shipping address at checkout.

At the moment we ship within India only.

Orders occasionally ship in more than one package, each with its own tracking. Check your tracking first; if anything is still missing, write to us at help@theroformen.com or WhatsApp us and we'll sort it out.

Credit and debit cards, net banking, UPI, and Cash on Delivery. All online payments are processed on a secure, encrypted checkout.

Try clearing your browser cache or switching to another payment method (UPI usually works fastest). If it still fails, message us at help@theroformen.com and we'll help.

Please allow up to 24 hours for the confirmation email. If your order isn't confirmed in that time, any amount charged is automatically refunded to your original payment method within 3 to 5 working days.

You can cancel before your order is processed for dispatch. Once it has been processed or shipped, it can no longer be cancelled. To cancel, contact us as early as possible.

We're sorry about that. Raise a replacement request within 3 days of delivery via our Contact Us page with your order ID and photos of the item. Once verified, we arrange a pickup and ship a replacement (or refund you if it's out of stock). Full details are in our Refund Policy.

Approved refunds are initiated within 24 to 48 hours and credited back to your original payment method within 3 to 5 working days (UPI is usually faster).

THERO is a premium men's skincare brand built for Indian skin. Every formula is developed with dermatological insight and clinically studied actives, prioritising skin health over trends.

Yes. Our formulas are designed keeping Indian men's skin, sensitivities and climate (heat, humidity, pollution) in mind.

THERO is built with men's skin in focus, but the formulas target skin concerns, not gender. Anyone can use them.

Good skincare works over time. Our formulas are built for real, lasting results with consistent use, not overnight miracles.

Tap the profile icon at the top right, enter your phone number, and verify with the OTP we send you.

Tap 'Resend OTP' and check again in a few seconds. If it still doesn't arrive, make sure your number is entered correctly, or contact us for help.