Refund policy

In short: THERO does not accept returns or give refunds for a change of mind. We do replace any item that reaches you damaged, defective, incorrect or missing - tell us within 3 days of delivery and we will make it right, at no cost to you.

Why we cannot take products back

Skincare is a personal-care product. Once a unit has left our warehouse and been opened or used, it cannot be inspected, resealed or sold to anyone else, so for hygiene and safety reasons we are not able to accept it back. That means we do not offer returns, exchanges or refunds because you changed your mind, ordered the wrong product, or did not get the result you were hoping for.

We would much rather you buy the right thing the first time. Please read the product page and the ingredient list before ordering, and if you are unsure which product suits your skin, write to us first - we will happily help you choose.

What we do replace

We replace your item free of charge if it arrives:

damaged, broken or leaking;
defective, or not performing as it should;
as the wrong product; or
missing from your parcel.

Raise the request within 3 days of delivery.

How to raise a replacement request

Within 3 days of delivery, email help@theroformen.com or use our Contact Us page with your order ID and clear photos of the item and its packaging.
Give us 48 working hours to review the request.
Once it is approved, we send our courier partner to collect the item from your address, at our cost. Where reverse pickup is not available at your pin code, we will arrange an alternative and reimburse the courier charge.
As soon as the item is picked up we ship your replacement. If it is out of stock, we refund you in full instead.

You never pay shipping on a replacement.

When we cannot replace an item

The request was raised more than 3 days after delivery.
The product has been opened, used or altered - unless that is how the fault came to light.
The original packaging, such as the mono carton, labels or seal, is missing.

Cancelling an order

You can cancel an order free of charge any time before it is processed for dispatch. Once it has been packed or handed to the courier, it can no longer be cancelled. To cancel, contact us as early as you can.

Refunds

Where a refund is due - a cancelled order, an approved replacement we cannot fulfil, or a payment taken for an order we could not confirm - we initiate it within 24 to 48 working hours. It reaches your original payment method within 3 to 5 working days, and UPI is usually faster. For Cash on Delivery orders we refund to a bank account you share with us.

Shipping charges

Shipping is free on every order across India, with no minimum order value. The details are in our Shipping policy.

Pricing information

We make every effort to keep product and pricing information accurate, but occasional pricing or typographical errors can happen. The price of a product is confirmed only once your order is placed.

If a product is listed at an incorrect price, or with incorrect information because of an error, we may decline or cancel orders for that product at our discretion, unless it has already been shipped. In that case we will either contact you for instructions or cancel the order and tell you we have done so, using the email address or phone number you gave us. Any amount already charged is refunded in full.

Prices and availability can change without notice. Promotional offers and discounts are not always site-wide, and coupon codes may not apply to certain categories or products.